小笨智能倾力打造智慧税务场景 共建智慧城市
Date：2020-08-17 | Author：小笨智能
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随着“智能＋”时代的加速到来，我国人工智能产业快速发展并广泛运用于各个领域。智能税法宣传、智能税务咨询等领域应用人工智能和大数据技术的实现路径，让纳税人加速步入更加智能的办税体验中。</p>
<p style="font-size: 16px; border-top: 0px; font-family: "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "WenQuanYi Micro Hei", "Helvetica Neue", Arial, sans-serif; border-right: 0px; border-bottom: 0px; padding-bottom: 0px; text-align: justify; padding-top: 0px; padding-left: 0px; border-left: 0px; margin: 16px 0px; padding-right: 0px">
<span style="border-top: 0px; border-right: 0px; border-bottom: 0px; font-weight: 700; padding-bottom: 0px; padding-top: 0px; padding-left: 0px; border-left: 0px; margin: 0px; padding-right: 0px">海丰税务局、驻马店智慧办税服务厅……越来越多的税务大厅与小笨智能跨界合作，利用互联网、云计算、大数据、人工智能等技术达到智慧、共享、共治，建设更加智能、多方参与的办税环境，最终实现“云享智税”“税务共治”。</span></p>
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▲海丰县税务局云岭办税厅</p>
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<span style="border-top: 0px; border-right: 0px; border-bottom: 0px; font-weight: 700; padding-bottom: 0px; padding-top: 0px; padding-left: 0px; border-left: 0px; margin: 0px; padding-right: 0px">◆ 办税“小导游”引导办税 政策宣传</span></p>
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“您好，欢迎来到税务大厅，我叫小笨。有什么可以帮到您的吗？”当你走进办税服务厅，小笨智能服务机器人便迎面走来，向纳税人问好。</p>
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“导税台在哪里、发票该怎么领以及办理契税都需要准备什么资料等日常询问率较高的问题的解答，小笨都能信手拈来。引导大家一路去往大厅各窗口和柜台办税。</p>
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小笨智能还承接政策普及的工作。<span style="border-top: 0px; border-right: 0px; border-bottom: 0px; font-weight: 700; padding-bottom: 0px; padding-top: 0px; padding-left: 0px; border-left: 0px; margin: 0px; padding-right: 0px">小笨“5G云端大脑”存储有关税务的海量知识，并且会随着政策的变化而及时更新。</span>为纳税人提供专业的导税服务，回应咨询快捷准确，并且随着使用频率的增加，<span style="border-top: 0px; border-right: 0px; border-bottom: 0px; font-weight: 700; padding-bottom: 0px; padding-top: 0px; padding-left: 0px; border-left: 0px; margin: 0px; padding-right: 0px">小笨将会自主学习，也会变的越来越聪明。</span>同时，也会利用办税人员的排号时间，向大家普及税务知识，宣传网上自助办税服务，引导更多纳税人参与“非接触式”办税。</p>
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如果当天大厅里纳税人较多，排队时间较长的情况下，小笨智能机器人可以和大家聊天互动，活跃气氛，也可以唱歌跳舞，缓解办税人员的焦急情绪。</p>
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▲驻马店智慧办税服务厅</p>
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小笨智能机器人配备丰富的软硬件接口，能够和税务局的数据库进行打通，针对一些简单税务办理，办税人员只需通过机器人完成人证对比进行身份核验，验证成功后，根据小笨的屏幕和语音提示，逐步办理相关业务。</p>
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如果遇到一些比较难以处理的税务问题时，机器人会主动引导办税人员前往相关人工窗口办理，更好的服务每一位纳税人。</p>
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▲办税服务厅</p>
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<p style="font-size: 16px; border-top: 0px; font-family: "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "WenQuanYi Micro Hei", "Helvetica Neue", Arial, sans-serif; border-right: 0px; border-bottom: 0px; padding-bottom: 0px; text-align: center; padding-top: 0px; padding-left: 0px; border-left: 0px; margin: 16px 0px; padding-right: 0px">
<span style="border-top: 0px; border-right: 0px; border-bottom: 0px; font-weight: 700; padding-bottom: 0px; padding-top: 0px; padding-left: 0px; border-left: 0px; margin: 0px; padding-right: 0px">立足智慧政务、共建智慧城市</span></p>
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从营改增，到国地税合并，再到“智慧税务综合体”的一步步推进，AI、服务机器人等作为作为机构改革的催化剂，由“物理反应”过渡到“化学反应”，协助税务部门构建起一套优质高效统一的征管服务体系，确保减税降费红利快速落袋。</p>
<p style="font-size: 16px; border-top: 0px; font-family: "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "WenQuanYi Micro Hei", "Helvetica Neue", Arial, sans-serif; border-right: 0px; border-bottom: 0px; padding-bottom: 0px; text-align: justify; padding-top: 0px; padding-left: 0px; border-left: 0px; margin: 16px 0px; padding-right: 0px">
<span style="border-top: 0px; border-right: 0px; border-bottom: 0px; font-weight: 700; padding-bottom: 0px; padding-top: 0px; padding-left: 0px; border-left: 0px; margin: 0px; padding-right: 0px">小笨智能作为一家优秀的人工智能交互·解决方案提供商，立足于智慧城市的顶层设计，在税务、政务、公检法等政府惠民领域积累了丰富的经验，懂客户更懂终端用户，让政府感知人工智能带来的价值，提升人民的的幸福感。</span></p>
<p style="font-size: 16px; border-top: 0px; font-family: "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "WenQuanYi Micro Hei", "Helvetica Neue", Arial, sans-serif; border-right: 0px; border-bottom: 0px; padding-bottom: 0px; text-align: justify; padding-top: 0px; padding-left: 0px; border-left: 0px; margin: 16px 0px; padding-right: 0px">
<span style="border-top: 0px; border-right: 0px; border-bottom: 0px; font-weight: 700; padding-bottom: 0px; padding-top: 0px; padding-left: 0px; border-left: 0px; margin: 0px; padding-right: 0px">未来的城市将无处不“智慧”，小笨智能愿做智慧城市的同行者，通过我们不懈的努力，让越来越多的企业、城市真正的走向智能化、智慧化，构建一个万物互联的智能世界！</span></p>
