Smart Bank

Challenges

Insufficient Human Resources:

Front desks struggle with high customer volume, reducing efficiency.

Unclear Information Delivery:

Staff may miscommunicate services due to competency issues.

Inconsistent Service Standards:

Varying service quality among staff, lack of uniformity.

Emotional Management Challenge:

Staff face difficulty managing emotions with repeatedly confused customers.

Solution

iBen's smart service solution for banking, through active greeting and precise business answers, effectively meets diverse public needs, improves service efficiency and quality, creating an intelligent, humanized new service experience for banks.

Active Greeting
Precise Business Answers
Meeting Diverse Public Needs
Creating a New Service Experience

iBen Intelligent Service Robots

iBen-A02
iBen-A03
iBen-B01
Humanoid Service Robot (iBen-One)

Core Advantages

Efficient Greeting & Guidance:

Actively greets customers, provides precise counter directions, improves efficiency.

Intelligent Emotion Management:

Maintains friendly interaction, creates harmonious atmosphere.

Enhances Image:

High-tech appearance shapes modern bank service image.

Precise Business Answers:

Leverages strong financial knowledge base, quick response to customer inquiries, provides accurate, detailed business answers.

Client Case

iBen-A02 at Bank of China

iBen-A02 serves at Bank of China. Visitors can actively wake the robot, which provides explanations for services like deposits/withdrawals, funds, credit cards, etc., based on demand, effectively improving consultation and processing speed.