Privacy Policy

Thank you for your interest in Beijing Huiwen Technology (Group) Co., Ltd. (hereinafter referred to as "iBen"). Before using our services or products, please read and fully understand this Privacy Policy carefully (especially the terms in bold and underlined, which may involve your important rights).

Please note that once you use our products or services (including but not limited to accessing or using this website, entering your personal information, contacting us, etc.), it signifies that you have read, understood, and agreed to all the contents described in this Privacy Policy by Beijing Huiwen Technology (Group) Co., Ltd.

If you do not agree to Beijing Huiwen Technology (Group) Co., Ltd. handling your personal information in the manner described in this Privacy Policy, please do not provide your information and cease using this webpage.

1. Types of Personal Information

Personal information refers to various kinds of information recorded electronically or by other means related to identified or identifiable natural persons, excluding anonymized information.

When you use this website, our products, or services, we may collect your personal information. Providing personal information to Beijing Huiwen Technology (Group) Co., Ltd. is your right. However, if you choose not to provide it, Beijing Huiwen Technology (Group) Co., Ltd. will be unable to provide you with the relevant products or services and cannot respond to or resolve any issues you may encounter.

The personal information we may collect includes:

1.1 Information you provide to Beijing Huiwen Technology (Group) Co., Ltd.

(1) Contact Information. When you wish to contact us for product/service trials, after-sales self-service, expert solution design appointments, robot demonstrations, etc., you may click the relevant entry points and input your name, phone number, email, company name, and describe your specific needs. When you request online or telephone consultations, you may provide your personal information to Beijing Huiwen Technology (Group) Co., Ltd., including but not limited to your name and phone number.

(2) Account Registration Information. When registering an account (Note: Beijing Huiwen Technology (Group) Co., Ltd. has not yet opened user account registration, but reserves the right to add registration functionality at any time), if registration is available, Beijing Huiwen Technology (Group) Co., Ltd. will require you to provide corresponding personal information, including your name, account ID, password, email, contact phone number, etc.

1.2 Information obtained during your use of Beijing Huiwen Technology (Group) Co., Ltd.'s products and services

When you visit, browse, or use this website, Beijing Huiwen Technology (Group) Co., Ltd. may collect information related to the device and network you use (including but not limited to device name, model, operating system type and version, browser type and version, screen resolution, language settings, IP address, internet service provider, and other technical information). Simultaneously, Beijing Huiwen Technology (Group) Co., Ltd. may automatically collect and store necessary log information, such as your access time, access records, and access paths.

2. Use of Your Personal Information by Beijing Huiwen Technology (Group) Co., Ltd.

Please be aware, understand, and agree that Beijing Huiwen Technology (Group) Co., Ltd. collects your personal information for the following purposes:

(1) To contact you and handle your inquiries, product, or service requests.
(2) To recommend relevant products or services of Beijing Huiwen Technology (Group) Co., Ltd. to you.
(3) To inform you about marketing campaigns, promotional activities, or events.

If you do not agree to receive information under items (2) and (3) of this section, you may unsubscribe at any time by following the instructions in the SMS or through other provided methods.

3. Storage and Retention of Personal Information

3.1 Your personal information is processed by servers located within the territory of the People's Republic of China. Beijing Huiwen Technology (Group) Co., Ltd. will strictly adhere to legal and regulatory requirements and implement stringent security protection measures in accordance with this Privacy Policy to safeguard your legal rights.

3.2 Information you provide when submitting an inquiry form or contacting us using the details specified in this Privacy Policy: This information will be deleted within one hundred and eighty (180) days after the issue is resolved or your cooperation with Beijing Huiwen Technology (Group) Co., Ltd. is terminated, unless otherwise required by law or you consent to retain this data for receiving future information.

4. Sharing of Personal Information

4.1 Beijing Huiwen Technology (Group) Co., Ltd. understands and respects the personal privacy of you and every user. Without your consent, Beijing Huiwen Technology (Group) Co., Ltd. will not share, transfer, publicly disclose, or entrust the processing of your information to third parties, except in the following circumstances:

(1) Directly related to national security or national defense security;
(2) Necessary for concluding or performing a contract to which you are a party;
(3) Necessary for performing statutory duties or obligations, or directly related to public security, public health, or significant public interests;
(4) Directly related to criminal investigation, prosecution, trial, or execution of judgments;
(5) Necessary for protecting the life, property, or other significant legitimate rights and interests of the personal information subject or other individuals where obtaining consent is difficult;
(6) Processing personal information that has been disclosed by individuals themselves or otherwise lawfully disclosed, within a reasonable scope in accordance with legal provisions; or other circumstances stipulated by laws and administrative regulations.

4.2 Please note that Beijing Huiwen Technology (Group) Co., Ltd. does not control other websites linked from our webpages and services. Other websites may store their cookies or other files on your computer, collect data, or request your personal information. If you choose to visit their websites, it is recommended that you review their respective privacy policies in detail beforehand.

5. Security of Personal Information

Beijing Huiwen Technology (Group) Co., Ltd. will collect, use, store, and transmit your information based on the principle of "minimization." Simultaneously, Beijing Huiwen Technology (Group) Co., Ltd. will provide data security awareness training and security capability assessments for employees, and establish dedicated teams responsible for information security and other safety measures.

6. Your Rights

Regarding your personal information, you have the right to exercise the following rights, as well as other rights stipulated by applicable laws and regulations, with Beijing Huiwen Technology (Group) Co., Ltd.: the right to inquire; the right to correct or delete; the right to withdraw consent; the right to restrict processing; and the right to data portability. For information on exercising these rights, you may contact the Data Protection Officer of the Marketing Department of Beijing Huiwen Technology (Group) Co., Ltd. using the contact details provided in Section 8 of this Privacy Policy.

7. Personal Information of Minors

If you are a minor under the age of fourteen, please be cautious about providing your personal information to Beijing Huiwen Technology (Group) Co., Ltd., as we will only process your information further after obtaining the consent of your parents or other guardians.

8. Contact and Complaints

If you have any questions, complaints, or suggestions regarding this Privacy Policy or personal information protection matters, you may contact us by phone during working hours on business days at: 400-996-8777. Written materials can be sent to: Marketing Department, Beijing Huiwen Technology (Group) Co., Ltd., 116 Huangchang Road, Chaoyang District, Beijing. Beijing Huiwen Technology (Group) Co., Ltd. will process your request within 15 working days.

To ensure you receive better products or services and to comply with relevant laws and regulations, Beijing Huiwen Technology (Group) Co., Ltd. reserves the right to revise, interpret, and explain this Privacy Policy. Please visit this page periodically to check for any updates or revisions to this Privacy Policy. If you do not agree to the relevant changes, you should immediately stop using this website or cease using Beijing Huiwen Technology (Group) Co., Ltd.'s products or services. Your continued use following any such changes constitutes your acceptance of the revised Privacy Policy.